Cancellation policy

Subscription Terms

Last updated: June 22, 2026

1. How Subscriptions Work

A subscription is automatic delivery of your chosen product at a discount. The discount applies from your first delivery — no delay and no "minimum of two orders" requirement. You choose the frequency: every 30, 60, or 90 days. Orders are created, charged, and shipped automatically until you cancel. You can change the product or frequency, skip a delivery, pause, or cancel anytime in your account — no calls or emails, no minimum term, and no penalties.

2. Auto-Renewal and Consent to Charges

By starting a subscription, you authorize NAN HEALTH and our payment processor to store your payment method and automatically charge the order amount at your chosen frequency (every 30, 60, or 90 days) until you cancel — without separate consent for each charge. The price shown at checkout is the price charged. We'll notify you in advance of any price change, with the option to cancel before your next shipment.

3. Subscription Discount

The subscription discount applies from your very first delivery and continues on every following order while your subscription is active. The subscription discount and standalone promo codes (such as QUIZ15) don't stack — one benefit applies.

4. Managing: Skip, Pause, Cancel

You can change the product, frequency, or address, skip your next delivery, pause your subscription, or cancel it yourself in your account at any time — no minimum term, no cancellation fee, no required call or email. Canceling stops future charges; orders already shipped can't be recalled.

5. Cutoff for Changes

To have a change, pause, or cancellation apply to your next order, make it at least 24 hours before your next charge date. Changes made later take effect from the following cycle, and an order already created will ship.

6. Pre-Billing Email

Before each charge, we send you an advance email about your upcoming subscription order — with the product, amount, and date — so you have time to change or cancel it. You can cancel, skip, or pause anytime in your account.

7. Subscription Shipping

Shipping is free on all subscription orders (and on one-time orders of $50 or more) — within the United States and Canada only. International orders pay shipping and any duties or taxes themselves; these are non-refundable. See our Shipping Policy for details.

8. Money-Back Guarantee for Your First Order

Your first subscription order is covered by our 30-day money-back guarantee. It applies for 30 days from the delivery date and only to your first subscription order (not to later refills); one claim per customer (by email, payment method, and shipping address); up to one item or one bundle. You don't need to return the product, but we may request a photo of the product or what's left of it, or decline where we suspect abuse. The refund equals the amount actually paid (including discounts), to the original payment method; shipping is non-refundable. Subscriptions restarted after cancellation don't qualify for another guarantee. Full terms are in our Refund Policy.

9. Refunds Outside the Guarantee

Refill orders (the second and later) are non-refundable once shipped. Canceling a subscription stops future charges, but no refund is given for orders already shipped. Outside the 30-day guarantee on the first order, no refunds or credits are issued.

10. Personal Use

Products are intended for personal use only; resale is prohibited. We may, at our discretion, decline, reduce, or cancel orders showing signs of resale, wholesale, or guarantee abuse, and may suspend or end a subscription in cases of fraud or violation of these terms.

11. Changes to These Terms and Contact

We may update these terms; we'll notify you in advance of any material price change, with the option to cancel before your next shipment. Our support team is always here to help, but canceling a subscription doesn't require contacting support — it's available to you directly in your account.

For questions, email us at support@nanhealth.store.